Q: How long do I have to purchase a $99 deposit voucher for this holiday deal?
A: You can purchase a $99 deposit voucher for this deal until 7 April 2013.
Q: If I pay my $99 Deposit per person today, when do I pay the balance?
A: You pay your balance as soon as you book your dates for your flights and resort stay – and no later than 7 April 2013.
Q: What is this holiday really worth?
A: The full price of our holiday offer is valued up to $1670 per person – so you’ll need to be quick and pay your $99 per person deposit to secure one of these holidays.
Q: Who is Grab A Getaway and how can you offer this price?
A: We are part of the Ignite Travel Group and a subsidiary of The Holiday Centre – one of the most progressive and innovative travel companies in Australia. Awarded number 21 in BRW’s Top 100 for 2012 and ranked as number 8 for BRW’s 2011 Fastest 100. Combining our knowledge of consumer travel needs with clever negotiating we can offer these amazing deals.
Q: What is included in the deal?
A: This deal includes 6 nights accommodation in either a Tropical Garden Room or Ocean View Room at The Westin Denarau Island Resort & Spa, Fiji ex Sydney, Brisbane or Melbourne, return economy airfares to Fiji with Virgin Australia including all taxes and 23 kg baggage allowance, breakfast daily, BONUS upgrade to an Ocean Breeze Room for travel in 1 April - 31 May 2013, subject to availability plus up to 2 children 12 and under stay free using existing bedding and eat breakfast free when dining with one full paying adult (conditions apply). Add an additional $100 per person and receive unlimited golf daily at the Denarau Golf and Racquet Club including green fees and a shared cart for travel 1 April - 31 May 2013; 1-30 November 2013 (conditions apply).
Q: When can I travel and what airline is this with?
A: This deal is valid for travel 1 April - 31 May 2013. Also available for travel from 1-30 November in a Tropical Garden Room. Add an additional $100 per person to upgrade to an Ocean View Room from 1 April - 31 May 2013. Add an additional $300 per person for travel 1-31 August 2013 plus pay an additional $250 per person to upgrade to an Ocean Breeze Room. Airfares are based on Virgin Australia economy class promotional fares ex Sydney, Melbourne or Brisbane with checked luggage allowance per person. Return economy airfares to Fiji with Virgin Australia include all taxes 23 kg baggage allowance. Check-in for all International flights is a minimum of 2 hours prior to flight departure times. Bookings cannot be made without the following information – Full Names, as per passport details, Date of Birth, and Passport Number. Availability is subject to change and cannot be guaranteed until booking confirmation has been received. Flights may not operate daily, there may be limited availability on selected days and are subject to change. Checked baggage is available at an additional charge.
Q: What is the resort like?
A: The beautiful Westin Denarau Island Resort & Spa unfolds over 30 acres of pristine beachfront property. Reflecting Fiji's rich culture and the local island aesthetic, the relaxing ambience offers the ideal setting for a rejuvenating and exotic retreat. Choose from a room overlooking the beautifully landscaped gardens or the sparkling ocean. Refreshingly spacious, the resort's rooms present inviting island style with understated appeal and each room boasts a private balcony or patio.
Q: What is the bedding configuration in the room?
A: Tropical Garden Rooms and Ocean View Rooms have a bedding configuration of 1 King Bed or 2 Double Beds. All requests are taken into consideration but cannot be guaranteed.
Q: How many people can sleep in a room?
A: Tropical Garden Rooms and Ocean View Rooms sleep 2 adults (18+ years) with a maximum of 2 adults and 2 children (1-12 years) or 3 adults including 1 rollaway bed. Extra charges apply for third adult - please enquire with your Grab A Getaway consultant when booking. Please note that for single travellers or any variations to the number of people included in the advertised packages, a supplement fee will apply. Please enquire with your Grab A Getaway consultant when booking.
Q: How do I check room availability and airfare availability?
A: You can visit the ‘View Availability’ page which has live, up-to-date accommodation availability and also shows you airfare availability. Simply select a date in the calendar above the airfare and accommodation availability grid or click the "Next or previous 14 Days" arrow to see availability.
Q: If I want to travel on a particular date but am not ready to provide full payment yet, can the booking be held for me until I am ready to pay in full?
A: No. Bookings cannot be held without full payment taken.
Q: Can I stay longer at the hotel (i.e. stay 10 nights instead of 6)?
A: Yes, for an additional fee. Please contact a friendly Grab A Getaway consultant on 1300 369 664 for extra night prices.
Q: What is the promotion availability?
A: Your booking is subject to the availability of the actual rooms provided by the hotel and airfares provided by Air Pacific for the Grab A Getaway promotion. This allocation of rooms and airfares is well in excess of the number required to satisfy the offer, however, not all rooms available at the hotel or airfares on any given day will be available to guests participating in the promotion offer. Please note that booking available rooms/airfares is on a First Come First Served basis.
Q: How do I make a booking once I have purchased a deposit voucher for this holiday offer?
A: Once you have purchased your $99 deposit voucher, you can visit the ‘Book This Deal’ page to submit an online booking enquiry and a travel consultant will contact you to book your holiday. Alternatively, you can call 1300 369 664 to book.
Q: Can I cancel or make changes to my booking?
A: Once you have booked your holiday, no cancellation can be made, however one only date amendment may be made prior to 60 days before your chosen date of departure and is subject to the airline and accommodation providers availability. All amendments are also subject to a minimum fee of $100 per person, together with any additional amendment fees applied by the Operator/Airlines.
Q: Can I contact the hotel or airline directly to make a booking or check availability?
A: No. Bookings and availability checks must be made through Grab A Getaway.
Q: Can I purchase travel insurance through Grab A Getaway?
A: Yes. You can purchase travel insurance through Grab A Getaway. Please contact us for more details.
Visit the T&Cs page for further details and terms and conditions.